‘‘The Value of the Destination is experienced through the Quality of the Journey’’
What do I do & Why?
~ 5 years of experience in Strategic & Service Design, and Research
12+ Clients | 20+ Projects — Successfully completed and delivered
Currently a Service Designer at frog Design
Expert in
- mapping & developing journeys - understanding bottlenecks & generating actionable insights - building strategies for the service resolutions - developing innovative and creative solutions
Whats the Impact of all this?
- customers feel heard, understood, and catered for - customers come back and have a wonderful experience (again) - customers keep coming because the brand cares about experiences - revenue improves
